case study
AquaAssist – Agentic AI for Water Utilities
Finabeo developed AquaAssist, a proof-of-concept Agentic AI platform for a UK water utility. The platform shows how AI agents working in coordination can cut costs, resolve customer issues proactively, and transform frontline operations.
Unlike generative AI that only answers prompts, Agentic AI agents perceive, plan, act, and learn — orchestrating workflows across multiple systems, with human oversight built in.
Industry Challenges We Addressed
This platform demonstrates solutions to common water utility challenges:
High Bill Complaints
50%+ of billing complaints are entirely avoidable with simple solutions
Process Compliance
Agents skipping or missing critical steps which could
Repeat Contacts
Customers chasing the same unresolved issue without an end
Knowledge Management
Confusing, inconsistent answers slowing resolution.
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Live Demo
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
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Our Solutions
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
click on the boxes below to understand each solution
Measured Impact Of Agentic AI
This platform demonstrates solutions to common water utility challenges:
reduction in avoidable complaints
faster average call handling time
savings projected annually in operations
success rate across all AI agent tasks
faster development compared to standard
Enterprise n8n Automations Showcase
To extend AquaAssist into production-ready workflows, Finabeo integrated n8n, a powerful open-source automation platform. This enabled seamless orchestration of backend processess.
Customer Support Programme Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
Challenge
Manual processing of social tariff applications took days, delaying financial support for vulnerable customers.
Solution
End-to-end n8n workflow from SFTP data ingestion → eligibility validation → Core System updates → reporting.
Weeks of work reduced to minutes
£2,300+ in annual savings (sample batch)
Automated quality assurance and Slack-based audit alerts
Content Marketing Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
Challenge
Marketing teams spent hours repurposing website articles and collating news sources from various places into social media posts
Solution
AI-powered n8n pipeline: content fetching → cleaning → AI rewriting → brand voice enforcement → scheduled output.
Unlimited content generation
Consistent brand voice maintained
Human-in-the-loop review for final quality assurance
Strategic Insights For Leadership
This platform demonstrates solutions to common water utility challenges:
Simplicity Drives Adoption
Both workflows demonstrate that powerful automation doesn't require complex technology. Simple, logical processes deliver substantial results whilst remaining easy to understand and maintain.
AI Enhances Human Capability
Rather than replacing human judgment, these solutions augment team capabilities through AI-powered detection and content generation with human oversight.
Measurable Business Value
Every automation delivers quantifiable benefits in time savings, accuracy improvements, cost efficiency, and customer impact.
Scalable Foundation
These workflows represent building blocks for broader transformation with proven patterns and integration capabilities.
