AquaAssist – Agentic AI for Water Utilities
Finabeo developed AquaAssist, a proof-of-concept Agentic AI platform for a UK water utility. The platform shows how AI agents working in coordination can cut costs, resolve customer issues proactively, and transform frontline operations.Unlike generative AI that only answers prompts, Agentic AI agents perceive, plan, act, and learn — orchestrating workflows across multiple systems, with human oversight built in.
AquaAssist – Agentic AI for Water Utilities
Finabeo developed AquaAssist, a proof-of-concept Agentic AI platform for a UK water utility. The platform shows how AI agents working in coordination can cut costs, resolve customer issues proactively, and transform frontline operations.Unlike generative AI that only answers prompts, Agentic AI agents perceive, plan, act, and learn — orchestrating workflows across multiple systems, with human oversight built in.
AquaAssist – Agentic AI for Water Utilities
Finabeo developed AquaAssist, a proof-of-concept Agentic AI platform for a UK water utility. The platform shows how AI agents working in coordination can cut costs, resolve customer issues proactively, and transform frontline operations.Unlike generative AI that only answers prompts, Agentic AI agents perceive, plan, act, and learn — orchestrating workflows across multiple systems, with human oversight built in.
AquaAssist – Agentic AI for Water Utilities
Finabeo developed AquaAssist, a proof-of-concept Agentic AI platform for a UK water utility. The platform shows how AI agents working in coordination can cut costs, resolve customer issues proactively, and transform frontline operations.Unlike generative AI that only answers prompts, Agentic AI agents perceive, plan, act, and learn — orchestrating workflows across multiple systems, with human oversight built in.
challenges
Industry Challenges We Addressed
This platform demonstrates solutions to common water utility challenges:
challenges
Industry Challenges We Addressed
This platform demonstrates solutions to common water utility challenges:
challenges
Industry Challenges We Addressed
This platform demonstrates solutions to common water utility challenges:
challenges
Industry Challenges We Addressed
This platform demonstrates solutions to common water utility challenges:
High Bill Complaints
50%+ of billing complaints are entirely avoidable with simple solutions
High Bill Complaints
50%+ of billing complaints are entirely avoidable with simple solutions
High Bill Complaints
50%+ of billing complaints are entirely avoidable with simple solutions
High Bill Complaints
50%+ of billing complaints are entirely avoidable with simple solutions
Process Compliance
Agents skipping or missing critical steps which could
Process Compliance
Agents skipping or missing critical steps which could
Process Compliance
Agents skipping or missing critical steps which could
Process Compliance
Agents skipping or missing critical steps which could
Repeat Contacts
Customers chasing the same unresolved issue without an end
Repeat Contacts
Customers chasing the same unresolved issue without an end
Repeat Contacts
Customers chasing the same unresolved issue without an end
Repeat Contacts
Customers chasing the same unresolved issue without an end
Knowledge Management
Confusing, inconsistent answers slowing resolution.
Knowledge Management
Confusing, inconsistent answers slowing resolution.
Knowledge Management
Confusing, inconsistent answers slowing resolution.
Knowledge Management
Confusing, inconsistent answers slowing resolution.
Real implementation
Agentic AI Interactive Demo
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
view live demo
Real implementation
Agentic AI Interactive Demo
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
view live demo
Real implementation
Agentic AI Interactive Demo
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
view live demo
Real implementation
Agentic AI Interactive Demo
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation.
view live demo
what we did
Our Solutions
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation. click on the boxes below to understand each solution
what we did
Our Solutions
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation. click on the boxes below to understand each solution
what we did
Our Solutions
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation. click on the boxes below to understand each solution
what we did
Our Solutions
AquaAssist delivers a strategic capability, not just a demo. It integrates real-time data, orchestrates multiple AI agents, and provides end-to-end automation. click on the boxes below to understand each solution
Conversational Knowledge Interface
AI-driven Q&A replacing static knowledge systems
Conversational Knowledge Interface
AI-driven Q&A replacing static knowledge systems
Conversational Knowledge Interface
AI-driven Q&A replacing static knowledge systems
Conversational Knowledge Interface
AI-driven Q&A replacing static knowledge systems
Dynamic Bill Explainer
automatic analysis of 12 months of billing and meter data resolving up to 69% complaints
Dynamic Bill Explainer
automatic analysis of 12 months of billing and meter data resolving up to 69% complaints
Dynamic Bill Explainer
automatic analysis of 12 months of billing and meter data resolving up to 69% complaints
Dynamic Bill Explainer
automatic analysis of 12 months of billing and meter data resolving up to 69% complaints
Guided Workflows
structured, step-by-step processes reducing errors in handling downgrades
Guided Workflows
structured, step-by-step processes reducing errors in handling downgrades
Guided Workflows
structured, step-by-step processes reducing errors in handling downgrades
Guided Workflows
structured, step-by-step processes reducing errors in handling downgrades
Unified Customer 360° View
all account, billing, and usage data in one interface.
Unified Customer 360° View
all account, billing, and usage data in one interface.
Unified Customer 360° View
all account, billing, and usage data in one interface.
Unified Customer 360° View
all account, billing, and usage data in one interface.
Team Lead Insights
Expert data-led analytics-based coaching for service leaders to for guided advice
Team Lead Insights
Expert data-led analytics-based coaching for service leaders to for guided advice
Team Lead Insights
Expert data-led analytics-based coaching for service leaders to for guided advice
Team Lead Insights
Expert data-led analytics-based coaching for service leaders to for guided advice
the numbers
Measured Impact Of Agentic AI
This transformation yielded huge savings in time, money and effort in an highly regulated industry
the numbers
Measured Impact Of Agentic AI
This transformation yielded huge savings in time, money and effort in an highly regulated industry
the numbers
Measured Impact Of Agentic AI
This transformation yielded huge savings in time, money and effort in an highly regulated industry
the numbers
Measured Impact Of Agentic AI
This transformation yielded huge savings in time, money and effort in an highly regulated industry
reduction in avoidable complaints
faster average call handling time
savings projected annually in operations
success rate across all AI agent tasks
faster development compared to standard
Enterprise workflows
Enterprise Workflow Automations Showcase
To extend AquaAssist into production-ready workflows, Finabeo integrated workflow automations. This enabled seamless orchestration of backend processess.
Enterprise workflows
Enterprise Workflow Automations Showcase
To extend AquaAssist into production-ready workflows, Finabeo integrated workflow automations. This enabled seamless orchestration of backend processess.
Enterprise workflows
Enterprise Workflow Automations Showcase
To extend AquaAssist into production-ready workflows, Finabeo integrated workflow automations. This enabled seamless orchestration of backend processess.
Enterprise workflows
Enterprise Workflow Automations Showcase
To extend AquaAssist into production-ready workflows, Finabeo integrated workflow automations. This enabled seamless orchestration of backend processess.
workflow 1
Customer Support Programme Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 1
Customer Support Programme Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 1
Customer Support Programme Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 1
Customer Support Programme Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
Challenge
Manual processing of social tariff applications took days, delaying financial support for vulnerable customers.
Challenge
Manual processing of social tariff applications took days, delaying financial support for vulnerable customers.
Challenge
Manual processing of social tariff applications took days, delaying financial support for vulnerable customers.
Challenge
Manual processing of social tariff applications took days, delaying financial support for vulnerable customers.
Solution
End-to-end n8n workflow from SFTP data ingestion → eligibility validation → Core System updates → reporting.
Solution
End-to-end n8n workflow from SFTP data ingestion → eligibility validation → Core System updates → reporting.
Solution
End-to-end n8n workflow from SFTP data ingestion → eligibility validation → Core System updates → reporting.
Solution
End-to-end n8n workflow from SFTP data ingestion → eligibility validation → Core System updates → reporting.
Weeks of work reduced to minutes
Weeks of work reduced to minutes
Weeks of work reduced to minutes
Weeks of work reduced to minutes
£2,300+ in annual savings (sample batch)
£2,300+ in annual savings (sample batch)
£2,300+ in annual savings (sample batch)
£2,300+ in annual savings (sample batch)
Automated quality assurance and Slack-based audit alerts
Automated quality assurance and Slack-based audit alerts
Automated quality assurance and Slack-based audit alerts
Automated quality assurance and Slack-based audit alerts
workflow 2
Content Marketing Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 2
Content Marketing Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 2
Content Marketing Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
workflow 2
Content Marketing Automation
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
Challenge
Marketing teams spent hours repurposing website articles and collating news sources from various places into social media posts
Challenge
Marketing teams spent hours repurposing website articles and collating news sources from various places into social media posts
Challenge
Marketing teams spent hours repurposing website articles and collating news sources from various places into social media posts
Challenge
Marketing teams spent hours repurposing website articles and collating news sources from various places into social media posts
Solution
AI-powered n8n pipeline: content fetching → cleaning → AI rewriting → brand voice enforcement → scheduled output.
Solution
AI-powered n8n pipeline: content fetching → cleaning → AI rewriting → brand voice enforcement → scheduled output.
Solution
AI-powered n8n pipeline: content fetching → cleaning → AI rewriting → brand voice enforcement → scheduled output.
Solution
AI-powered n8n pipeline: content fetching → cleaning → AI rewriting → brand voice enforcement → scheduled output.
Unlimited content generation
Unlimited content generation
Unlimited content generation
Unlimited content generation
Consistent brand voice maintained
Consistent brand voice maintained
Consistent brand voice maintained
Consistent brand voice maintained
Human-in-the-loop review for final quality assurance
Human-in-the-loop review for final quality assurance
Human-in-the-loop review for final quality assurance
Human-in-the-loop review for final quality assurance
takeaways
Strategic Insights For Leadership
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
takeaways
Strategic Insights For Leadership
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
takeaways
Strategic Insights For Leadership
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
takeaways
Strategic Insights For Leadership
We implement simple, safe agentic AI tooling to make sense of complex operational issues and unstructured data. Once insights are in place, the solutions we can deliver are limitless — bridging automation and functionality gaps, improving decision-making, and delivering cost savings.
Simplicity Drives Adoption
Both workflows demonstrate that powerful automation doesn't require complex technology. Simple, logical processes deliver substantial results whilst remaining easy to understand and maintain.
Simplicity Drives Adoption
Both workflows demonstrate that powerful automation doesn't require complex technology. Simple, logical processes deliver substantial results whilst remaining easy to understand and maintain.
Simplicity Drives Adoption
Both workflows demonstrate that powerful automation doesn't require complex technology. Simple, logical processes deliver substantial results whilst remaining easy to understand and maintain.
Simplicity Drives Adoption
Both workflows demonstrate that powerful automation doesn't require complex technology. Simple, logical processes deliver substantial results whilst remaining easy to understand and maintain.
AI Enhances Human Capability
Rather than replacing human judgment, these solutions augment team capabilities through AI-powered detection and content generation with human oversight.
AI Enhances Human Capability
Rather than replacing human judgment, these solutions augment team capabilities through AI-powered detection and content generation with human oversight.
AI Enhances Human Capability
Rather than replacing human judgment, these solutions augment team capabilities through AI-powered detection and content generation with human oversight.
AI Enhances Human Capability
Rather than replacing human judgment, these solutions augment team capabilities through AI-powered detection and content generation with human oversight.
Measurable Business Value
Every automation delivers quantifiable benefits in time savings, accuracy improvements, cost efficiency, and customer impact.
Measurable Business Value
Every automation delivers quantifiable benefits in time savings, accuracy improvements, cost efficiency, and customer impact.
Measurable Business Value
Every automation delivers quantifiable benefits in time savings, accuracy improvements, cost efficiency, and customer impact.
Measurable Business Value
Every automation delivers quantifiable benefits in time savings, accuracy improvements, cost efficiency, and customer impact.
Scalable Foundation
These workflows represent building blocks for broader transformation with proven patterns and integration capabilities.
Scalable Foundation
These workflows represent building blocks for broader transformation with proven patterns and integration capabilities.
Scalable Foundation
These workflows represent building blocks for broader transformation with proven patterns and integration capabilities.
Scalable Foundation
These workflows represent building blocks for broader transformation with proven patterns and integration capabilities.